Usage and charges
VoDialer counts five kinds of usage. Your invoice is made from those counts.
What is metered
Section titled “What is metered”| Kind | Counted when | Quantity |
|---|---|---|
| AI voice (AI seconds) | Each AI session ends | Seconds the bot was in conversation |
| Call time (call minutes) | Each call ends, if it was answered and had talk time | Minutes of talk. Ringing is not counted |
| Billable hand-overs | A hand-over finishes, is billable under the campaign’s rule, and a human or outside team took it | 1 |
| List checks | A list check finishes | Numbers checked |
| Quality reviews | The QA Bot saves a review | 1 |
Each count is recorded once. If the phone system repeats a message, nothing is counted twice.
A quality review counts when it is saved. Scoring a call again saves a new review, so it counts again. A rescore is new work.
Who prices it and who is paid
Section titled “Who prices it and who is paid”The unit prices come from a price book kept by the platform operator, the company that runs VoDialer. The operator can set a global price for each kind and a different price for one company. The operator also records an invoice as drafted, invoiced and paid.
VoDialer does not process payments. An invoice record is a note that an invoice was sent or paid. You pay outside the product. See billing in the platform console.
The Billing page
Section titled “The Billing page”Owners and admins can open Setup, then Billing. The page is called “Usage and cost”.
- Pick a month at the top. The last 12 are listed.
- Read This month so far: the cost, then the usage for each kind. Click the small i next to a figure to see what it counts.
- Read By campaign and By day. Usage with no campaign is “Not tied to a campaign”.
- Click Export CSV to download the same numbers.
Days follow UTC. The page shows list checks only when there were some.
Reading the cost figures
Section titled “Reading the cost figures”The cost column is “US dollars, recorded when each event happened”. For AI voice it is the cost of the AI session. For call time, list checks, hand-overs and quality reviews it is a unit cost set in the product. See the note below.