Questions and answers
Rules and trust
Section titled “Rules and trust”Is it legal?
Section titled “Is it legal?”It depends on who you call, where and how. Ask your counsel. VoDialer checks every call against the rules you set and holds people back. It does not make you compliant. The starter rules are unreviewed and the time-zone tables come from public data and have not been reviewed. See rules and counsel review.
Can it call Medicare people legally?
Section titled “Can it call Medicare people legally?”That is a question for counsel too. VoDialer ships Medicare starter settings. Nobody has reviewed them as legal advice.
Does it sound human?
Section titled “Does it sound human?”It takes turns and speaks naturally, but it has never spoken to the real AI service. Voice quality, delay and interruptions are unverified. If asked, it says it is a virtual assistant and never claims to be human. A campaign can require it to say so in the first sentence.
Can it lie?
Section titled “Can it lie?”Every bot carries hard rules, such as no false urgency and never claiming to be human. The platform scans published bot text for banned phrases, and the QA Bot scores calls against checks like “Never claimed to be human”. What a person says is saved in their exact words. No system can promise zero mistakes. See honesty rules.
What happens when someone asks to stop?
Section titled “What happens when someone asks to stop?”The bot or agent ends the call kindly, and the number goes on your do-not-call list, within a second in the test. Later dials are held back. A stop an agent files is retried until the list accepts it. See do-not-call.
Is my data separate from other companies?
Section titled “Is my data separate from other companies?”Yes, by design. The database shows each query only one company’s rows (row-level security). Sensitive facts, carrier passwords and connector secrets are stored encrypted, with one platform key, not one per company. Platform staff can look at your company only in a read-only “view as” session that your own audit log records.
Calls and cost
Section titled “Calls and cost”What does it cost per call?
Section titled “What does it cost per call?”Usage is metered: AI seconds, call minutes, billable hand-overs, list checks and QA reviews. The operator sets the price book. The unit prices in this build are placeholders. The AI voice cost shown is an estimate per minute, set by LIVE_USD_PER_MINUTE (default 0.05 dollars). Treat it as a setting, not a price. Ask your operator for real prices. See usage and charges.
How many calls at once?
Section titled “How many calls at once?”Not verified. The largest run is 200 simulated people with 40 calls at once on one machine. Your plan can also cap concurrent calls.
Which countries can I call?
Section titled “Which countries can I call?”US numbers (+1) only. Any other country code is held back as “We cannot tell where this person lives”.
Can I use my own carrier?
Section titled “Can I use my own carrier?”Yes, you add your carrier in Setup. See adding a carrier. Real carriers have not been tested, only the simulator.
What happens to a call when a hand-over fails?
Section titled “What happens to a call when a hand-over fails?”If nobody licensed is free, the bot says so honestly and a callback is set. If the agent does not accept in time (20 seconds by default), the hand-over fails, the agent is released and a callback is offered. See when nobody is free.
Who hears the call when I listen?
Section titled “Who hears the call when I listen?”Listening in: you hear everyone and the person cannot hear you. Whispering: only the agent hears you. Taking over: the person hears you and the bot leaves. See listen, whisper, take over.
When something breaks
Section titled “When something breaks”What if the AI goes down?
Section titled “What if the AI goes down?”New AI calls stop. Nobody is dialed into silence. People already working with a human carry on, and dialing resumes when the AI is back. A call in progress tries to reconnect up to twice, then goes to a human, else it ends and a callback is set. Only the simulator scenario ai-down proves this. The failure table in the architecture notes is a design.
What if the carrier or a server goes down?
Section titled “What if the carrier or a server goes down?”A carrier that fails three calls in a row is skipped for 30 seconds at a time. If the phone server dies mid-call, the simulator test closes those calls, frees the lines and schedules recovery callbacks. If the safety checks stop, dialing pauses and resumes by itself. Other failures are designed, not tested.
Working with other systems
Section titled “Working with other systems”Can we keep VICIdial?
Section titled “Can we keep VICIdial?”Yes. See three ways to work together. The connector has not been tested against a live VICIdial.
Can it work with my CRM?
Section titled “Can it work with my CRM?”Through the inbound API, API keys and signed webhooks, plus a generic HTTP connector. See connecting.
How do I get my data out?
Section titled “How do I get my data out?”Reports and usage export as CSV, and a call’s evidence pack is a ZIP. Read keys let your own tools pull data. See exports.
Running it
Section titled “Running it”How are recordings stored, and for how long?
Section titled “How are recordings stored, and for how long?”Answered calls are recorded on two channels. In this build they go to local storage that is not locked. The 10-year retention is a placeholder pending counsel. See recordings and retention.
Can agents work from home or offshore?
Section titled “Can agents work from home or offshore?”Agents use a browser and a headset. Today the browser desk works only with the simulated phone network. The real phone path is untested. Whether offshore agents are allowed for your calls is a question for counsel.
Is there a mobile app?
Section titled “Is there a mobile app?”No. There is only the web app.
Do you have SSO?
Section titled “Do you have SSO?”No. You get a password and an optional authenticator code. The web app cannot set up the code yet.
Can I try it without real calls?
Section titled “Can I try it without real calls?”Yes. The simulator answers for virtual numbers and nothing reaches a real phone. See the simulator and simulated vs real.