Dial-check reasons

Before every call the dialer asks compliance. It answers with one reason code and a sentence (plain). The first failing check wins, and it never allows when unsure. The screens show the sentence in the third column; an unknown code reads “That person cannot be dialed right now (code)”.

Now or ever: “now” means time based, so it may pass later. “Ever” means it stays until something changes.

The fourteen compliance codes

Code	Now or ever	What the screen says
ok	n/a	This person can be called right now.
dnc_federal	Ever	This number is on the federal do-not-call list, so it cannot be dialed.
dnc_state	Ever	This number is on a state do-not-call list, so it cannot be dialed.
dnc_internal	Ever	This person asked to stop, or someone on your team added the number to your own do-not-call list.
litigator	Ever	This number belongs to a known litigator, so it is never dialed.
honeypot	Ever	This number is a trap number, so it is never dialed.
no_consent	Ever	We have no record of this person agreeing to be called, so they cannot be dialed.
consent_expired	Ever	The record of this person agreeing to be called is too old. Get fresh consent before calling.
outside_hours	Now	It is outside the hours this person may be called where they live. Try again when their day starts.
holiday	Now	Calls are not allowed today where this person lives.
attempts_day	Now	This person has already been called as often as is allowed today. Try again tomorrow.
attempts_30d	Now	This person has already been called as often as is allowed this month.
no_timezone	Ever	We cannot tell where this person lives, so we cannot tell when it is safe to call.
error	Now	The calling rules could not be checked just now, so this person is held back. Try again in a moment.

What to do. List codes: nothing, never call (a trap hit is recorded, so check where the list came from; see do-not-call). Consent codes: record or renew consent. Time codes: wait, the retry time is set for you. no_timezone: add a ZIP code, state or time zone (numbers outside the US are always refused). error: wait a minute, then tell your supervisor.

Compliance’s own sentence (plain)

Code	plain
ok	All compliance checks passed for this call.
dnc_federal	This number is on the federal Do Not Call list.
dnc_state	This number is on a state Do Not Call list.
dnc_internal	This number is on your own do-not-call list: the person asked not to be called, or staff added it.
litigator	This number is on a list of known litigators and must not be called.
honeypot	This number is a trap number planted to catch lists that should not be called. It was blocked and the incident was recorded.
no_consent	There is no valid permission-to-call record for this number, and your rules require one.
consent_expired	The permission-to-call record for this number has expired or is too old, so fresh consent is needed.
outside_hours	It is outside the legal calling hours where this person lives.
holiday	Today is a holiday where this person lives, and your rules block calls on holidays.
attempts_day	This number has already been called the maximum number of times in the last 24 hours.
attempts_30d	This number has already been called the maximum number of times in the last 30 days.
no_timezone	We cannot tell which time zone this person is in, so we cannot check calling hours.
error	The compliance check could not be completed, so the call is not allowed.

Real answers add the numbers, for example the local time and the hours.

Codes the dialer adds

Code	Now or ever	What the screen says
campaign_hours	Now	It is outside the calling hours set for this campaign, in this person’s local time. Try again later.
outside_calling_hours	Now	It is outside the calling hours, so nobody is called right now.
compliance_unavailable	Now	The safety checks are not answering, so no one can be dialed right now. Try again in a minute.
no_caller_id	Ever	There is no caller ID to call from. Tell your supervisor.
caller_id_error	Ever	The caller ID could not be used. Tell your supervisor.
stuck	Now	The last attempt did not start. It will be tried again.

After 5 compliance errors in a row the campaigns pause and restart by themselves when compliance answers. no_caller_id pauses the campaign until a caller ID is added.

Call-control refusals

Nothing was dialed and no attempt is counted.

Code	Meaning	Now or ever
draining	The phone server is shutting down	Now
no_capacity	“All phone lines are busy. Try again in a moment.”	Now
no_trunk	No carrier connection for this company	Ever, until one is added
cps_limit	The carrier’s calls-per-second limit	Now
tenant_concurrent_limit, tenant_ai_session_limit	A plan limit	Now
limits_unavailable, journey_unavailable, voice_unavailable	The plan numbers, core or the voice service did not answer	Now
voice_rejected	A plan limit, or the bot version is suspended	Now, or until unsuspended
call_control_unavailable, call_control_timeout	“The phones are not answering. Try again in a moment.”	Now
tenant_suspended	“This workspace is switched off, so no calls can be made. Contact the platform owner.”	Ever, until resumed

Why a campaign is idle

A campaign that launches nothing reports one reason. Platform and plan: platform_paused, platform_pause_unreadable, dial_mode_not_allowed, ai_minute_cap_reached, tenant_concurrent_limit, tenant_ai_session_limit, tenant_dial_rate_limit. A service is silent: call_control_unhealthy, call_control_unavailable, voice_unavailable, core_unavailable, store_unavailable, compliance_unavailable. No one to launch: no_free_slots, waiting_for_agents, no_leads. Also outside_calling_hours, campaign_not_running, manual_dialing and tenant_or_campaign_unavailable (core refused the campaign, for example a suspended company).