Keyboard shortcuts

Letter and number shortcuts never fire while you are typing in a box, or while a dialog is open. They also ignore the key if Ctrl, Cmd or Alt is held. Where a screen exists in both designs, the new design is listed first.

Anywhere

Keys	What it does
Cmd K (Mac) or Ctrl K	Opens or closes the command bar. Type a page or action and press Enter. The new design says “Search pages and actions”, the classic one “Go to a page or run an action”. You only see pages your role may open.
Escape	Closes the open dialog or the command bar. Focus returns to where you were.
Tab, then Enter on “Skip to content”	The first Tab on a page shows a link that jumps past the menu (new design).

At the desk

Keys	Where	What it does
Enter	A hand-over is being offered to you	Accepts the call. If a button such as Decline has focus, Enter presses that button instead.
1 to 9, then 0	After a call, the result list	New design: picks the 1st to 9th, then the 10th result. Classic design: picks it and saves it at once.
Enter	New design, after you picked a result	Saves the result and returns you to Ready. Not while you are typing in the note.

The results are numbered in the order shown, starting with Sale and ending with the failure codes. If your company changed its codes, the numbers follow the list on the screen. See saving a result and taking a hand-over.

Reviewing a call

Keys	Where	What it does
J	Review screen	Moves down to the next scored item.
K	Review screen	Moves back up to the previous item.
C	Review screen	Confirms the review. The score stands as it is. Only if it is still open and you may review.
O	New design	Opens Override, to change an answer.
D	New design	Opens Dispute.
R	New design	Opens Resolve, for a disputed or flagged review.
S	New design	Opens Score again, for a review nobody has touched.

Quality reviewers, Owners and Admins can use C, O, D, R and S. Everyone else who can read a review can still use J and K. See reviewing a call.

Audio player, diagrams and tables

Keys	Where	What it does
Space	The call audio player, when it has focus	Plays or pauses.
Left and Right arrow	The player’s position bar, when it has focus	Goes back or forward 5 seconds.
Arrow keys, Home, End	The flow diagram of a campaign, when a step has focus	Moves between steps. Home goes to the first, End to the last.
Enter or Space	A step in the flow diagram, and a clickable table row	Opens it.

Note

Every button and link can be reached with Tab and pressed with Enter or Space. There are no shortcuts for starting or stopping a campaign, for hanging up, or for the Live screen.