- Open the campaign. Look for a warning box titled Before this can start. If it is there, fix each line first. The Start button stays off until it is gone.
- Select Start. A paused campaign shows Resume instead.
- Read the confirmation. It says how many people are waiting.
- Select Yes, start calling.
Real people are called as soon as you confirm. Owners, admins and supervisors can start, pause and stop.
| Action |
Where |
What happens |
| Pause |
Pause button |
Nobody new is called. Calls already on the phone carry on until they finish. Resume carries on from where it was. |
| Stop |
Stop calling, in the menu “More about this campaign” |
Nobody new is called. Calls already on the phone finish normally. The campaign goes back to Ready. People who were not reached keep their place. |
Stop drains the campaign: no new dials, and live calls finish. Starting again later is the same as the first start.
| You see |
What it means |
What to do |
| “There is no caller ID to call from.” |
No number is in use. |
Select Add a caller ID. See caller IDs. |
| “Too many answered calls were dropped in the last 30 days (X%). It can start again once that is under 3%.” |
The 30-day dropped-call rate is at 3.0% or more. |
Wait for it to fall. See the dropped-call rule. |
| “There is nobody to call yet.” (a quiet note) |
No people are left on your lists. |
Select Add a list. |
| “Step name: a bot stage needs an existing bot” |
A step has no bot. |
Choose a bot. See campaigns and steps. |
| “the bot has no published version yet: publish one first” |
The bot is not live. |
Publish it in Setup. |
| “the bot’s live version is suspended by the platform: reason” |
Your platform operator blocked that bot version. |
Publish another version or contact them. |
| “a human stage needs an existing queue”, “the queue has no agents” |
A team step has no team, or the team is empty. |
Choose a team and add people. |
| “a licensed agent stage needs a queue of kind licensed_agent so licence checks apply” |
The wrong kind of team. |
Choose a licensed-agent team. |
| “ai_only campaigns must start with a bot stage”, “agent-first dial modes must start with a human stage” |
The first step does not fit the mode. |
See dialing modes. |
| “no enabled stage takes the call”, “a campaign needs at least one stage” |
Every step is off or none exist. |
Turn a step on. |
| “an external stage needs an external_target”, “a vicidial_ingroup target needs a connector_id” |
An outside step is not filled in. |
Complete the target. |
| “the client is archived or missing” |
The campaign’s client was archived. |
Pick another client. |
| A line about a setting, such as “calling_hours needs both a start and an end” |
A setting is out of range. |
Fix it in Settings. |
| You see |
What it means |
What to do |
“this account is suspended: campaigns cannot be started” (tenant_suspended) |
Your company is switched off. |
Contact the platform owner. |
“this part of VoDialer is not part of your plan” (product_not_enabled) |
Your plan lacks the dialer. |
Contact your account manager. |
“the {mode} dial mode is not part of your plan” (dial_mode_not_allowed) |
Your plan does not allow that mode. |
Change the mode. |
| “The calling service is not answering right now, so nothing was changed. Try again in a minute.” |
A service is down. |
Wait and retry. |
| “no active caller ID: add or activate one first” |
As above. |
Add a number. |
the 30-day abandon rate is X%, at or above the 3.0% limit: this campaign cannot run until it falls below |
Dropped-call rate at the limit. |
Wait. |
| You see |
What it means |
What to do |
| “Paused by hand. Resume when you are ready.” |
A person paused it. |
Select Resume. |
| “Paused because there is no caller ID free to call from. Add or reactivate a number in Settings, then press Start.” |
Every number is resting, retired or at its daily cap. |
Add or reactivate a number. |
| “Paused because too many answered calls were dropped in the last 30 days (X% against the 3% limit). It can start again once that falls under 3%.” |
The rule paused it. |
Wait. |
| “Paused because the calling-rules check is not answering, so no calls are made. It carries on by itself when the check is back.” |
The safety checks failed five times in a row. |
Nothing: it resumes. |
When a running campaign places nothing, a line under “Calling pace” says why. That list, and the heads-up banners, is in the campaign page.